JetBlue suger mindre

Jag fick iallafall tillbaka mina 40 dollar (i klassiskt amerikanskt manér i form av en voucher):

Dear Mr. Tufvesson,

Thank you for contacting JetBlue Airways regarding your experience at the Boston Airport on February 12, 2008. We regret the circumstances that prompted you to write, but appreciate the opportunity to respond, address your concern and provide you with the following information.

Our customers are our partners in this business and we are committed to serving them to the best of our ability. While we strive for the best customer service, we fully recognize that there are areas that we can improve, and thank you for sharing your experience with us. Your valuable feedback is allowing us the opportunity to see those areas, and to make the necessary improvements to ensure our customers are delighted with all aspects of our service.

We apologize that because of the way our crewmembers handled the "Baggage Drop" and "Security Screening" lines, you were unable to make your original flight to San Juan. We have shared your concern with the Boston Leadership Team for review and improvement purposes, and can only assure you that this was not typical of the standards we strive to maintain.

As a gesture of our apology, we have reversed the $40 change fee that was charged to your Visa. Because JetBlue Airways is nonrefundable, we have placed the $40 into a credit with JetBlue that is good for one year from today. Please reference confirmation # to use this credit, which is transferable. For more information about your credit, please click the following link:

We want you to know how much we appreciate your support, and know that without you and our many other valued customers, we would not be the airline we are today. We realize that this experience has not left you with the most positive feeling about JetBlue, and we hope that you will afford us another opportunity to provide you with a renewed and positive JetBlue experience.

Sincerely,

Andrea
Customer Commitment Crew